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NatureLing Nature based Speech Pathology Clinic

NatureLing Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website. NatureLing complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like NatureLing handle your personal information (including your health information), and Speech Pathology Australia’s Code of Ethics (2010).

 

This Privacy Policy explains how NatureLing manages the personal information we collect, use and disclose.

 

In this Privacy Policy we, us or our means NatureLing – ABN 97520905628.

Part 1 - How NatureLing collects and handles your personal information

Collection and use of personal information

In order to provide you and your child with the health care services that you have requested, NatureLing will need to collect and use your personal information.

 

We will usually collect your health information directly from you. Sometimes, we may collect information about you from a third party.

 

We only collect, hold, use and disclose sensitive information for the following purposes:

  • Any purposes you consent to;

  • The primary purpose for which is it collected including

    • To provide you with speech pathology services;

    • To manage our relationship with you;

  • Secondary purposes that are directly related to the primary purpose for which it was collected including;

    • Internal record keeping and administrative purposes;

    • Disclosure to the below listed third parties as reasonably necessary to provide our services to you;

    • Sending you standard reminders, for example for appointments and follow-up care, by text message or email to the number or address which you have provided to us.

  • To contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and

  • If otherwise required or authorised by law; 

 

Types of personal information

The types of personal information we may collect, hold and use about you and your child include:

  • Your name;

  • Your age and/or date of birth;

  • Your demographic information, such as postcode;

  • Your preferences and/or opinions;

  • Your health history and family history;

  • Your contact details, including email address, mailing address, street address and/or telephone number;

  • Your payment details;

  • Your health fund and/or insurance details

 

Disclosure of personal information to third parties

We may disclose personal information to:

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(a) other health professionals involved in your child’s care (e.g.: GP, physiotherapist, psychologist)

(b) other individuals involved in supporting your child’s learning and development (e.g.: teacher, early childhood educator, coach, tutor)

(b) the referrer (eg.: health practitioner)

(c) other carers or relatives

(d) your health fund, Medicare, the NDIS or your plan manager

(g) courts, tribunals, regulatory authorities and law enforcement officers, as required by law

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Part 2 - How NatureLing handles your personal information when you visit our website

This section of the Privacy Policy applies to your use of our website and the use of any of the facilities on our website.

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Collection and use of personal information on our website

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our website, associated applications and associated social media platforms;

  • for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms; and

  • to communicate with you and/or provide you with information about our products and services

 

Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site. We may also collect, hold, use and disclose the following personal information when you access our website:

  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • Information about your access and use of our website, including through the use of Internet cookies, your communications with our webite, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • Additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • Any other personal information requested by us and/or provided by you or a third party.

 

Cookies and web beacons

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.

 

We may use web beacons on our website from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

 

Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the (name of the practice) website and other websites may be lost.

 

We will use any personal information collected via our website in accordance with our privacy policy.

 

Links to other websites

Our website, associated applications and associate social media platforms may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Part 3 - Your rights and controlling your personal information

Choice and consent

Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you withhold personal and health information from us or if you provide us with incomplete or inaccurate information, we may not be able to provide you with the services you are seeking.

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Information from third parties 

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

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Restrict

You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

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Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

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Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Unsubscribe 

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

 

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

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If you have any questions please reach out to us at any time. 

 

NatureLing - ABN 97520905628

Email: info@natureling.com.au

 

Last update 10/05/2024

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Privacy Policy provided by LegalVision.com.au

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